Frequently asked questions

It depends on size, material and effort. You get a fixed price before I print, and the request itself is free.

Your piece is usually ready 3–5 working days after your payment arrives. If I have to design something first, it takes longer.

Yes, ideally with a sketch or the measurements. If anything is missing, I’ll ask.

No. The quote is free and non-binding. It only becomes an order when you say yes by email.

14 days.

I’m a small business and therefore exempt from VAT.

Yes, mainly in fact.

Yes. Just mention it on the request form.

In one piece up to about 30 × 30 × 30 cm, a little narrower with two colours or materials. Larger things I can print in several parts by arrangement.

Tell me where it goes and what it has to handle, e.g. sun, heat in a car, water or load. I’ll suggest a suitable material in the quote. The Materials page gives an overview.

Depends on the material. PLA softens from about 55 °C, PETG holds up to about 70 °C, ABS to about 85 °C and ASA to about 90 °C. For a sunny windowsill PETG works; for a car in summer I use ASA. More on the Materials page.

I keep many colours in stock. Others I can order if needed.

Yes. My Bambu Lab H2D prints two colours in one go, like the Stratum logo in silver and black.

Usually to about ±0.5 mm, a little more for large parts. You can see fine layers; that’s part of 3D printing. If something has to fit exactly, e.g. onto a screw or into an opening, put the measurement in your request.

No, I don’t promise either. 3D prints are not food-safe. Bacteria collect in the fine grooves. My vases are meant for dried flowers. Please don’t use them for food or drinks.

Wipe off dust with a damp cloth. I advise against solvents and the dishwasher. Keeping it next to or on a radiator can also damage the piece, depending on the material.

No. I don’t copy other people’s brand logos, film or cartoon characters, or toys. If something is protected, I can design an original piece for you instead.

Yes. Send me a sketch, a photo or describe your idea. The modelling is in the quote. You get a preview before I print.

Small changes before you approve are included. Bigger changes after that get a new quote.

Often, yes. Send me the link. I check the licence and whether the model contains protected characters, brands or designs. If printing it for sale is allowed, I’ll make it. If not, I can design an original part with the same function for you, but not a copy of the original.

On the request form: JPG and PNG for photos, logos and sketches. PDF for drawings, plans and sketches with measurements. STL for 3D models. Up to five files of 25 MB each. If you have other formats, we’ll find a way after we first get in touch.

I only use them for your order, don’t pass them on and don’t print them for anyone else. I never publish the file itself. When I delete the files is in the privacy policy.

The printed piece is yours, the file stays with me. If you want the file, mention it in your request so I can include it in the quote.

I only show a photo of the finished piece on my socials if you agree first.

By bank transfer.

In advance, within 7 days of the order confirmation.

No.

Yes, with your company name and address. As a small business I don’t show VAT, so input VAT can’t be deducted.

I ship anywhere in the EU. You can collect it by arrangement. I don’t have a shop with opening hours.

It depends on size and country and is listed in the quote. Pick-up is free.

Yes. If you ticked “Delivery updates from the parcel service” on the request form, the parcel service sends you tracking updates directly by email. Otherwise I send you the tracking number myself as soon as the parcel is on its way.

No, only within the EU. If you live outside, you can collect your piece by arrangement.

Please send me a photo of the parcel and the piece as soon as you can, and keep the packaging for a while. If you order privately, you then decide: I reprint your piece and send it again for free, or you get your money back including shipping. I carry the shipping risk. For businesses the rule in the terms applies.

Yes. How long it takes depends on quantity and size and is in the quote.

Yes. All pieces are printed with the same settings and the same material. If changing spools can’t be avoided, there may be very slight colour differences.

Yes. As long as I keep the file, I can print the same piece again at any time. Just tell me which order it was.

Pieces made to your specifications are printed just for you, so there’s no right of withdrawal. If I model something, you get a preview first. I only print after your OK.

If it was damaged in shipping, see Shipping and pick-up. If the piece itself has a defect, that’s covered by the warranty. Write to me through the contact form. I’ll get back to you so you can send photos. I reprint or fix it. Visible layers and ±0.5 mm are normal for 3D printing and not a defect. More in the terms.

Your order is binding, and because every piece is made for you, there’s no 14-day right of withdrawal. Still, tell me as early as possible. If I haven’t started, you get everything back. After that I charge what has already been spent (design, material, print time) and tell you the amount first. If the piece is already finished and shipped, you pay the full price.

No. My pieces are decoration and not meant for children under 14.